01 Introduction & Scope
11bdt is a trusted online betting and gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy explains how 11bdt collects, stores, uses, and safeguards your personal data.
This privacy policy applies to the 11bdt website, mobile application, and all associated digital services. By using any 11bdt service, you are agreeing to this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.
In short: We use your information solely to provide our services and ensure security. We never sell it to third parties or share it without your consent.
This Privacy Policy has been drafted in accordance with international data protection standards (GDPR) and applicable local laws. 11bdt is committed to maintaining full transparency in its relationship with users.
02 What Information We Collect
11bdt only collects information that is necessary to operate our services. A detailed breakdown by category is provided below:
A) Information collected at registration
| Data Type | Purpose | Required? |
|---|---|---|
| Full Name | Account Verification (KYC) | Yes |
| Email Address | Account Communication & Security | Yes |
| Mobile Number | OTP Verification & Security | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Address | Identity Verification | Partial |
B) Information Collected During KYC Verification
- Scanned copy of your National ID (NID) or passport.
- A selfie or live photo (for identity confirmation).
- Proof of address (utility bill or bank statement).
C) Automatically Collected Information
- IP address and device type.
- Browser information and operating system.
- Login times and usage patterns on the site.
- Betting history and transaction records.
- Cookies and local storage data.
We never store your full bank card number, CVV, or PIN. All payment information is processed directly through the payment gateway.
03 Purpose of Data Collection
11bdt uses your information for the following purposes. Each is essential to maintaining the quality of our services:
- Account Management: To ensure the security of registration, login, and your account.
- Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
- Financial Transactions: To accurately process deposits, withdrawals, and bonus payments.
- Customer Support: To resolve any issues you encounter quickly and effectively.
- Legal Compliance: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
- Security Monitoring: To detect suspicious activity and maintain platform security.
- Service Improvement: To analyze usage patterns and deliver a better experience.
- Contact: To send important notifications, promotional offers, and updates (only with your consent).
Marketing Communications: You can opt out of promotional emails or SMS at any time — either through your account settings or by emailing support@11bdt.ws. Note that essential account notifications cannot be disabled.
04 Data Sharing Policy
11bdt does not sell your personal information to third parties. However, data may be shared in the following limited circumstances to keep our services running:
Data Sharing Scenarios
- Payment Providers: For processing transactions with bKash, Nagad, Rocket, and banks only.
- KYC Verification Agency: With trusted verification agencies for identity confirmation.
- Legal Authority: In compliance with valid orders from courts or government authorities.
- Technology Service Providers: For server hosting and cybersecurity services, who are bound by strict confidentiality agreements.
All of our third-party service providers are bound by strict data protection agreements. They may only use your information for the specified purpose and are not permitted to share it with any other party.
05 Cookies & Tracking Technologies
Cookies and similar technologies are used on the 11bdt website to enhance your experience. Cookies are small data files stored on your device.
Types of Cookies Used
- Essential Cookies: To maintain login sessions and site security. Disabling these will cause the site to malfunction.
- Functional Cookies: To remember your language preferences and customization settings.
- Analytics Cookies: To understand which sections of the site are used most.
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect some features.
06 Data Retention Period
11bdt does not retain your data longer than necessary. Our general policy is:
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| KYC Documents | 7 years after account closure (as required by law) |
| Transaction Records | 7 years (as required by financial regulations) |
| Cookie Data | Up to 1 year after session ends |
| Customer Support Chat | 2 years from the last point of contact |
Once the retention period ends, data is securely deleted or anonymized. Certain information may be kept longer where required by law.
07 Your Rights
As an 11bdt user, you have the following rights over your personal data:
Right to Access Your Data
You can find out what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your information in a structured, portable format.
Right to Object
You may opt out of your information being used for marketing purposes.
To submit a request to exercise any of your rights support@11bdt.ws. We typically respond within 30 business days.
08 Minor Protection
11bdt strictly refrains from serving users under 18. Age is verified at registration, and KYC verification is used for further checks when required.
If we become aware that a minor's data has been collected without consent, please contact us — we will immediately delete the data and close the account.
To Parents and Guardians: If your child has accidentally created an account, please contact us at support@11bdt.ws and we will take immediate action.
09 Policy Updates
11bdt may update this privacy policy from time to time. If significant changes are made, we will notify you by email or via a notice on the site. The date of the latest update will always be shown at the top of the page.
Continued use of our services after any changes have taken effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
10 Contact
For any privacy-related questions, objections, or requests, please get in touch with us:
- Email: support@11bdt.ws
- Response Time: Typically 3–5 business days
- Live Chat: Log in to the website and reach our 24/7 support
We take every complaint seriously and do our best to resolve it as quickly as possible. Your privacy is our responsibility — and that's a commitment we never take lightly.